Part-Time Booking Centre Agent

Part-Time Booking Centre Consultant

Flexible hours between Monday to Friday 8am till 6pm and Saturday 8am till 1pm (on a rota basis). 

Salary: £20,000 pro rata plus commission.

Location: Twickenham (TW1 1ER)

The Role & Responsibilities:

Booking and scheduling service and repair work, keeping customers informed and up-to-date at every stage, advising them of completion times or any delays and quickly responding to any questions or queries. As Booking Centre Consultant your duties will include:

Key Tasks:

Ensure that all reception booking procedures are carried out, ensuring a steady and realistic flow of available work through the workshop and adhering to the recall process.
Checking the online service books system as well as any direct email booking requests and make the necessary bookings and email the customers to confirm their appointments.
Handling incoming service related calls, provide advice to customers and / or arranging relevant bookings
Making follow up calls after service visit
Calling lapsed customers and chasing service reminder bookings

The Person:

Experience in the motor trade advantageous (although we would be keen to see applicants from other industries).

To be successful for this role you will need:

Previous experience in Customer Service / Reservations / making bookings advantageous
A polite and friendly personality
Ability to work well under pressure
Excellent telephone manner
Computer literate (experience of Kerridge would be advantageous but-in-house training can be given)
Exceptional communication skills
A strong focus on customer satisfaction
Good administration and organisation skills
Ability to negotiate and influence situations
Basic understanding of how a vehicle works

Benefits:

22 days annual leave pro rata increasing on tenure plus 8 days bank holidays
Eyecare Vouchers
Loyalty & Long Service Awards
Life Insurance (after qualifying period)
Car Leasing Scheme (after qualifying period)
Workplace Pension Scheme
Discounts on car purchases / repairs / parts
Ongoing training, both in-house and with the manufacturer

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